Are you an young professional seeking a flexible client succes role in the heart of Tilburg? KLERQ, a dynamic and innovative IT startup, is looking for professionals to join our international team. The ideal role for those who have several years of work experience and are excited about pioneering in a vibrant start-up environment.
Who We Are
We are KLERQ, an innovative LegalTech Startup. Our mission is to transform how law firms manage their marketing and business development with our SaaS platform. We serve both national and international corporate law firms from over 12 different countries.
Why Work at KLERQ
As part of our international tech start-up, you’ll be at the innovation forefront. Our team thrives on entrepreneurship, ambition, and creativity, constantly pushing the envelope. Joining us means embracing teamwork, spirit and continuous innovation.
- High flexibility – At KLERQ we understand everyone has its own way of working. We trust you to act in the best interest of KLERQ. That’s why we don’t have fixed working hours. We offer part-time positions (minimum of 28 hours) to accommodate your schedule. Besides, we encourage hybrid working; whether it be at our office in Tilburg, partly from your home, in a bar or accidentally abroad, as long as it works for you and for us.
- Great place to work (literally!) – KLERQ’s office is in Tilburg’s revitalized Spoorzone, just 2 minutes from the train station in the bustling Gebouw 88. Surrounded by cool companies, near a brewery, great lunch options, and the famous Lochal library.
- Unlimited growth potential – When you grow, we grow. We are at the very beginning of our journey and together we want to build the number one Business Development and Marketing platform for the legal industry. At KLERQ you’ll get the chance to thrive both professionally and personally.
- And many more – Working on a MacBook, gym membership, free lunch in our office, Thursday afternoon drinks and lots of cool team events are only some of the benefits of working at KLERQ. You will be equipped to make a difference every day while having fun!
Your Responsibilities
- Comprehensive Client Management – You oversee the implementation and onboarding of KLERQ at our global clients together with our two existing CS managers. Together you are working closely with and manage our young team of (part-time / student) data operators.
- Client Satisfaction – You ensure your clients are fully supported through the process. You strive for maximum client satisfaction. You manage our customer success.
- Team collaboration – You work closely together with our sales team and product development for a seamless customer onboarding process.
- Feedback and Monitoring – You initiate and manage new client focused projects as our response to client feedback. You manage and monitor all the day-to-day platform operations.
Requirements For This Job
We are seeking a motivated and detail-oriented CS manager. Together with our current CS managers you team-up and work on all implementation and onboarding projects. You are in charge of all our running client projects. Your main concern? Happy clients!
You implement our SaaS tool and ensure their successful adoption. The role therefore amongst others requires good communication skills, project planning expertise and the ability to manage multiple projects simultaneously.
- Experienced Professional: 2 -5 years of experience in professional working environment, prefebably in a SaaS company.
- Tech and Process Acumen: A keen understanding of software and work processes.
- Start-Up Mentality: Thrive in a pioneering environment, eager to tackle first-time challenges, never give up/ persevering mentality.
- Educational Background: Enough so you master the skill of happy clients and project management
- Legal industry knowledge could be a plus.
- Language Skills: Fluent in English
Flexible Hours: Part-time options available (minimum of 28 hours per week).
Competitive Salary: Reflecting your experience and skills.
We are only considering applications from candidates currently residing within commuting distance of our office in the Netherlands.
Excited to join a cutting-edge international SaaS company in the city centre of Tilburg? Email your motivation letter and CV to Denise Hermans at work@klerq.io.
